Hid Headlight Kit - Don't buy from here!!

0 comments

I ordered an HID kit from them with 6000k bulbs, after receiving the unmarked package with no instructions I assembled the kit and installed it into my car.I quickly found that my bulbs were a very deep blue color and did not match the bulb I had requested.

After calling cs who was extremely unhelpful I found that they did not care about their screwup. I wound up having to order new bulbs so that I would not have to pay the restocking fee for a return.

The charge for the new bulbs was the same amount of money I would have lost if the kit was returned.Save yourself the hassle and frustration and shop elsewhere.

Review about: Hid Kit.

Hid Headlight Kit - Refund requested

North Reading, Massachusetts 0 comments

on 12/26/2013 my 18 year old ordered lights from this company-there was a problem with one of the part-we requested a replacement part-the first email was sent on jan,7,2013-they told me that they sent replacement part on 5/20...didnt come after 10 emails back in forth still no part-just got a email today 7/12/2013-telling me they will research problem-so in other words they want to start all over again stringing us along-dont buy anything from this people the lie all the time =their product and name sucks...wouldnt buy a paperclip from these people stay away from thier company and all thier products unreliable and lie about sending back either parts or cash

Review about: Fog Lights.

Hid Headlight Kit - Hidheadlightkit.com Crappy Warranty

Orlando, Florida 1 comment
Not resolved

Ordered from this company a little over a month ago.Got my HIDs about 12 days after ordering.

Installed them, and for 3 weeks they looked great... until a bulb burned out. Called the company to have the bulb replaced under the 1 year warranty plan. Was told I would get an email with instructions.

Waited 2 days for the email and called them again. Their phone service was down for maintenance. Tried back 2 days later and the service rep said he'd resubmit the email request. Finally 5 days later I get emailed with instructions on how to submit my warranty claim.

Turns out you have to break the bulb and submit a picture in order to have them send out a fresh bulb. Problem is, you need to send it to a link provided in the email... only, there was no link provided in any of the emails they sent. And even if I were to hypothetically send out the pictures of my broken bulb to the proper link, it still takes an additional 2 days to process the request, and another 12-14 days for them to ship out another bulb.

It's not worth the hassle!!! I paid $90 to learn a hard lesson.

If you gotta buy something like HIDs for your car, just buy from a local outlet.Mush better to deal with people standing in front of you.

Review about: Hid Kit.

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Anonymous
#557258

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Hid Headlight Kit - Hidheadlightkit.com charged a 25% restocking fee for defective unit

Las Vegas, Nevada 2 comments
Not resolved

Bought HID headlights and fog lights for my F150 truck, Bought the premium light kits and lifetime warranty on both units as well.Installed the headlights on a Friday and by Sunday one of the headlights quit working.

Call and tried to trouble shoot problem with CS agent. Was told to switch bulbs to check if that was the problem. After doing so, the bulbs were fine it was the ballast the was bad. Found out that the kit wouldn't work with my auto lamp feature as well.

After Returning all the equipment in the original boxes, and never installed the fog lamps. I was charged a 25% restocking charge for my entire order, warranty and shipping and unused fog lamps. Called to complain and was told that was company policy.

Don't buy cheap hidheadlightkit.com HID lights that were advertise as premium product at a premium price and didn't preform for even 3 days, then get skinned for $79.00 dollars.Rip Off

Review about: Hid Headlight Kit.

Comments

Anonymous
#461199

THIS COMPANY IS THE WORST.TERRIBLE CUSTOMER SERVICE.

I ORDERED MY KIT OVER TWO WEEKS AGO AND I WAS SENT ALL THE WAY HERE WITH IN LIKE 3 DAYS SO NEEDLESS TO SAY, I WAS PRETTY STOKED TO HAVE HID'S IN MY CAR. EXCEPT IT NEVER CAME. I TRACKED IT AND IT SAID UNDELIVERABLE AS ADDRESSED BUT THE THING IS, I GAVE THEM THE CORRECT ADDRESS. THEY HAVE THE CORRECT ADDRESS ON FILE.

I HAVE CALLED AND COMPLAINED ALL WEEK AND IVE STILL GOT NOTHING TO SHOW FOR IT. I DONT SEE HOW THEY CAN GET AWAY WITH THIS... I PAYED YOU FOR THE *** KIT ONLY SEEMS FAIR THAT I ACTUALLY HAVE MY *** KIT TOO.

AND NOW I FIND OUT THAT THERE *** QUALLITY?*** hidheadlightkit.com

Anonymous
#435168

Not good for use in Canada. You have to disable your daytime running lights to use these (which is against Federal law in Canada) and on my car 2005 Mazda3 with the auto sensing lights those will not work either so you have to also turn the lights on and off each time you get in the car.

I contacted customer service which told me I could return them but that they charge a 25% restocking fee. Would have been nice to know this before buying them.

Pretty bad customer service because they dont explain all of this to you before purchasing them.

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